Boost Real Time Feedback with HappyOrNot
Make Every Experience Count. Capture instant feedback with Smiley Kiosks and Digital Links to improve satisfaction across your services.
Do you know how your customers rate you after an Experience?
The honest answer is probably no—otherwise, you wouldn’t be here. It’s time to focus your team on what truly matters to your customers, whether they made a purchase or walked away.
With HappyOrNot’s Open Feedback AI, you can quickly surface what’s working and what’s not. Let our technology uncover patterns that boost customer loyalty, streamline operations, and grow revenue.
What makes HappyOrNot different? We make feedback effortless. No logins, no downloads—just one simple tap. Our smiley face terminals and digital tools collect high volumes of real-time feedback from everyone, even those traditional surveys miss.
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Over 2 billion feedback responses collected globally through HappyOrNot – helping our customers listen, learn, and improve
And Trusted Locally by ...
How? Using the HappyOrNot Suite of smiley Solutions
On Premise Feedback
The Smiley Kiosk enables your customers to provide feedback at the point of experience. The kiosk comes in 5 variants , stand, table, wall, rail or mini, to meet every need you may have.
Smiley Digital
Our Digital Smileys enable you to capture feedback via a QR code, URL and/or NFC chip. Making it simple and quick to collect feedback anywhere, be in location as Smiley Sign or in unattended spaces like, toilets, parks, or mobile workforces. The options are endless.
Website Feedback
Our Smileys can be embedded into your website processes to collect feedback after a process completion or on specific web resource's. Remember your digital experiences are just as important as the physical ones.
Email Feedback
The Smiley Email and Link enables you to collect feedback on a communication with a Customer via an email, SMS or chat. Every team that interacts with your customer deserves a feedback channel.
And regardless of channel you have one place to view the insights
Our reporting service is easy to use and delivers the insights that you require to your browser or mobile phone.
View the feedback by the interaction point by day, hour and minute. Gleam those insights in just a few minutes of looking at the data.
Within no time your leaders will have a grasp on the locations to focus on and the times and days to keep an eye on.
Which in turn can see an increase in your revenue
Our solution has been applied successfully to many industries
For less than the cost of a coffee a day this could be yours!
Empower your business with industry-leading customer and employee survey feedback platform. Identify improvement areas, capitalise on growth opportunities, and boost customer loyalty and satisfaction
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Frequently Asked Questions
Customer feedback is invaluable for enhancing customer satisfaction and loyalty. It provides insights into areas of improvement, helping you make data-driven decisions that can positively impact revenue and overall customer experience.
No, our user-friendly Smiley system makes collecting feedback seamless. Whether it’s at physical locations, on mobile devices, websites, apps, or through email, the process is quick and efficient, ensuring minimal disruption to your staff’s daily operations.
Choose your question based on what aspect of your service you want to measure. If you have a very specific question such as “How did you find our coffee?” you will only get feedback concerning coffee – nothing about tea or other beverages, not to mention about something completely different, such as the waiting time or attitude of the staff.
Don’t worry, we have listed survey question best practices and commonly used questions in our handbook.
HappyOrNot feedback terminals are designed with ease of use in mind. It is very quick, easy, and engaging to give feedback. Feedback is given in the moment of the experience which increases the potential for getting feedback. We believe in simplicity of design that maximizes feedback volumes and our customers’ results prove this. Our customers keep on reaching unbeatable response rates.
We also provide support and learning opportunities for our customers to help them succeed. See this short video where we talk about how to successfully measure customer experiences.
Push My Button provides a straightforward data dashboard displaying key metrics and performance indicators. Additionally, our Reporting Analytics Portal and Customer Experience Consulting allow you to dive deeper into customer insights and spot trends to make informed decisions.
Find out more here on the page HappyOrNot Reporting Portal
Absolutely! Our platform is designed to be flexible and customizable. Whether you operate a single store or a chain, our solutions can be tailored to meet your specific requirements, ensuring a comprehensive understanding of customer sentiments and aligning with your business goals.
Yes, the feedback data in Analytics updates as the feedback flows in, so you can check the performance throughout the day and always be up-do-date. You can also set alerts to be notified automatically of a certain amount of negative feedback, for example.
Net Promoter Score®, or NPS®, is a widely used and recognized customer experience measurement system. It is calculated by using the answer to a key question, using a 0-10 scale. HappyOrNot NPS Index aims to transform HappyOrNot’s 4-smiley-button system into the Net Promoter Score® system. It is not exactly the same, however, it is compatible with the Net Promoter Score® system.
No. There is a protected SIM card inside Smiley Touch, which automatically uses a mobile network to send data to HappyOrNot Analytics
Smiley Touch and Smiley Digital currently support 37 different language options. However, it is possible to set up a survey in other languages with character support.
HappyOrNot Analytics is currently available in 19 different language options.
Yes. HappyOrNot supports Single sign-on using the SAML 2.0 standard, allowing our customers to use two-factor authentication in their own security set up. Our Single sign-on allows your users and administrators to log in to HappyOrNot with the most common identity and access management tools such as Microsoft Azure AD, Okta, AWS SSO, and Google improving your security and password management as well as making it easy for the users.
We have defined security design principles, and network security design principles in place, that define the baseline for the implementation, usage, and storing of data. Additionally, guidelines for workstation, mobile and password security define the security policies and best practice related to security. On top that that, we have instructions in place to avoid and mitigate security incidents.
We have 100% of infrastructure as code, which means that in an event of AWS system failures, we can recreate the needed infrastructure in a reasonable time frame. Snapshots stored on another AWS account would be used to restore every database to avoid compromising the main account.
HappyOrNot is a full solution comprised of the hardware, the software, and the service. With us, you don’t have to solve all your problems alone, we are there to help you along the way.
Every customer gets onboarding to get started. There are also excellent self-learning opportunities, we have an extensive Help Center with trouble shooting and how-to guides, an online Handbook for best practice and tips and tricks, as well as in-app support for immediate help at your fingertips. We also offer global customer and technical support. Depending on your subscription, you might also have your own customer success manager who will make sure you get the best out of HappyOrNot.
HappyOrNot is an established market leader for in-the-moment feedback, with over 1.5 billion feedback data points collected over time. This gives us a lot of accumulated knowledge as well as provides unmatched benchmarking and comparison data insights to our customers.
Our partner network extends our local knowledge to markets where we don’t have own presence. And our solid supply chain allows us to take care of both large international deployments as well as smaller local needs.
The ease of use ensures maximum feedback volumes and usability of the data. The scalability of the product offers you the perfect solution to fit your personalized needs.
Absolutely a key question and we don’t mind telling you either. You can get a HappyOrNot kiosk for less that a coffee a day! Find out all the pricing information you need to know here HappyOrNot Pricing