Capturing feedback off Premise
We enable you to collect feedback when your employees are working off site or you provide services that are not manned.
Smiley Service for Off Premise
The easiest and most effective way to discover the reason behind emotions. Our Smiley for Mobile, enables your employees to collect feedback when they are not working at your site, i.e. these could be in home care workers, service technicians, or a mobile service operator. Our Smiley QR enables you to collect feedback on the customer journey that are unattended for example park changing rooms, walks, parking services, or museum and gallery displays.
Simple and Intuitive
Whether you enable feedback via your employees device or use a QR code, getting feedback is simple and quick.
Real time Results
Feedback is collected in real time, enabling proactive response.
Ready to use in minutes
Everything you need to get up and running we provide. Start collecting feedback quickly.
Smiley Digital for Mobile Worker
If you have a mobile workforce that deliver services at a customers premises then the Smiley Digital for Mobile provides you with a simple solution to gathering feedback on the experience that they provide.
Simple Deployment
Quickly enable your employees to capture feedback, as a individual, team or service level.
Real Time Feedback
Responses are sent to the reporting portal in real time.
Root Cause Analysis
Uncover the reason behind the press with follow up and open comments.
multi day surveys
Ask a different question at a different time in the day or week.
cloud based updates
Automatic and free software updates.
Multi Language Support
Display up to 8 languages for a customer to select.
Smiley QR for Unattended services
The Smiley QR code is automatically generated and enables customers to provide feedback on products and services that you deliver but are unattended. Quickly print and place a Smiley QR code on your service or product to collect feedback.
Simple Set-up
Quickly generate the QR code for any Smiley product from within the reporting console.
Real Time Feedback
Responses are sent to the reporting portal in real time.
Root Cause Analysis
Uncover the reason behind the press with follow up and open comments.
multi day surveys
Ask a different question at a different time in the day or week.
cloud based updates
Automatic and free software updates.
Multi Language Support
Display up to 8 languages for a customer to select.
Redirect Support
After feedback is provided you can optionally redirect the customer to a new page or back to the feedback page to be used at next customer.
Additional Premium Features
The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.
Real Time Collaboration
Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.
Foresights
Let the power of AI identify patterns in your data and notify you when there is change to the norm.
Connect external Tools
Connect the HappyOrNot data set to other systems via the HappyOrNot API.