Capturing feedback off Premise

We enable you to collect feedback when your employees are working off site or you provide services that are not manned.

Smiley Service for Off Premise

The easiest and most effective way to discover the reason behind emotions. Our Smiley for Mobile, enables your employees to collect feedback when they are not working at your site, i.e. these could be in home care workers, service technicians, or a mobile service operator. Our Smiley QR enables you to collect feedback on the customer journey that are unattended for example park changing rooms, walks, parking services, or museum and gallery displays.

Simple and Intuitive

Whether you enable feedback via your employees device or use a QR code, getting feedback is simple and quick.

Real time Results

Feedback is collected in real time, enabling proactive response.

Ready to use in minutes

Everything you need to get up and running we provide. Start collecting feedback quickly.

Smiley Solo

Smiley Digital for Mobile Worker

If you have a mobile workforce that deliver services at a customers premises then the Smiley Digital for Mobile provides you with a simple solution to gathering feedback on the experience that they provide.

Simple Deployment

Quickly enable your employees to capture feedback, as a individual, team or service level.

Real Time Feedback​

Responses are sent to the reporting portal in real time.

Root Cause Analysis

Uncover the reason behind the press with follow up and open comments.

multi day surveys

Ask a different question at a different time in the day or week.

cloud based updates

Automatic and free software updates.

Multi Language Support

Display up to 8 languages for a customer to select.

Smiley QR for Unattended services

The Smiley QR code is automatically generated and enables customers to provide feedback on products and services that you deliver but are unattended. Quickly print and place a Smiley QR code on your service or product to collect feedback.

Simple Set-up

Quickly generate the QR code for any Smiley product from within the reporting console. 

Real Time Feedback​

Responses are sent to the reporting portal in real time.

Root Cause Analysis

Uncover the reason behind the press with follow up and open comments.

multi day surveys

Ask a different question at a different time in the day or week.

cloud based updates

Automatic and free software updates.

Multi Language Support

Display up to 8 languages for a customer to select.

Redirect Support

After feedback is provided you can optionally redirect the customer to a new page or back to the feedback page to be used at next customer.

Additional Premium Features

The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.

Real Time Collaboration

Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.

HappyOrNot_Foresights_Negative_Mobile@2x

Foresights

Let the power of AI identify patterns in your data and notify you when there is change to the norm.

Connect external Tools

Connect the HappyOrNot data set to other systems via the HappyOrNot API.

How much does all of this cost, I hear you asking?

Find out how other customers utilise the Smiley Off Premise solution 
in your industry

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