Measuring Feedback in Physical Locations

Find out about how we enable customers to collect feedback in physical locations

Smiley Kiosks

The easiest and most effective way to discover the reason behind emotions. The Smiley Kiosks are the perfect solution for on premise locations, enabling your customers to provide feedback in the moment at the experience.

Engaging Customer Interface

Our Smiley emotions are fun and encourage feedback.

High Response Rates

Our Kiosks are recognisable and customers just know what to do, maximising the feedback that you obtain.

Ready to use in minutes

Quick and simple to set-up in under 5 minutes with no IT requirements.

Non Branded Smiley Touch Example

Smiley Touch

The most versatile kiosk, enabling you to capture the “why” behind the smiley face chosen. All a customer needs to do is press a smiley face, select a reason for the smiley chosen and then provide comments if they want to. You control the question and the follow up options through the reporting portal and the kiosks are remotely updated. 

Simple Set-up

Quick assembly, with only power required to get you up and running.

Connects via Mobile or Wi-fi network

No IT required, plug and play.

Root Cause Analysis

Uncover the reason behind the press with follow up and open comments.

multi day surveys

Ask a different question at a different time in the day or week.

cloud based updates

Automatic and free software updates.

Multi Language Support

Display up to 8 languages for a customer to select.

Multiple Variants

Deploy on a stand, or on a table or on the wall.

Real Time Feedback

Responses are sent to the reporting portal in real time.

Branding Options

Optionally you can brand the Kiosk with your logo or full design.

Smiley Link Enabled

All Kiosks come with a corresponding QR code and unique URL to enable feedback to be given via the Customers Device.

Smiley Terminal

Quick and easy feedback for high traffic zones or where the customer might be technically challenged. All a Customer is required to do is press one of the 4 physical smiley faces to give feedback.

Fast Set-up

Ready to use in minutes, quick assembly and question presented on an A4 or A3 poster.

Connects via Mobile Network

Data is sent to the reporting portal via a built in SIM Card

Unbeatable response rates

All it takes a simple press of a button. Great for high traffic zones.

No Cables required

Powered by batteries, means you can place it anywhere, safely.

Multiple Variants

Deploy on a stand, wall, table, or rail.

Unlimited Surveys

Unlimited number of surveys and responses.

Branding Options

Optionally you can brand the Kiosk with your logo or full design.

Smiley Link Enabled

All Kiosks come with a corresponding QR code and unique URL to enable feedback to be given via the Customers Device.

Plus Giving feedback is safe using HappyOrNot

HappyOrNot has invested in providing the solutions to the pandemic. Don’t let COVID 19 stop you from capturing feedback. Our devices are used in Vaccination centres around the world to collect feedback on the experience!

Covid Protective covers

Antimicrobial protection

The Antimicrobial protective screen and button covers, prevents virus transmission including Covid-19.

Covid Santiser Holders

Sanitiser holder

For peace of mind, sanitiser holders can be easily attached to the Smiley Kiosks

Touchless and Gestures

Smiley Link enables a customer to scan a QR code or go to a URL to provide feedback on the device.

Additional Premium Features

The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.

Real Time Collaboration

Set alerts for positive and negative feedback, and receive notifications via the mobile app to an alert. Collaborate and comment on the alert to manage the incident.

Live Sharing

In real time share your HappyOrNot results to your employees to customers on an external display or live on your website.

Connect external Tools

Connect the HappyOrNot data set to other systems via the HappyOrNot API.

Find out how other customers utilise the Smiley Kiosks in your industry

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