Measure customer satisfaction, improve service experience and respond to issues immediately.
“ We have been using HappyOrNot since 2009, and implemented it as a KPI in our operations in 2010. Today, HappyOrNot is a standard part of our restaurant concept. It is a win-win for all involved – we can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction report.”
Laura Krusius, Head of Frontline Services, Technopolis, Plc.
A collection of our amazing clients
We work with Customers across Australia and New Zealand
Approachable, anonymous, and easy-to-use, our Smileys are designed to get maximum feedback in all physical and digital experience points HappyOrNot helps you optimize resources and deliver memorable experiences. Capture the pain points of all your customers and visitors, not just individual observations. Secure contract re-negotiations and establish reference deals.
Reduce unhappy customers by 40%* in the first year.
- Increased customer satisfaction results in:
Customer loyalty: satisfied customers visit more often
- Increase referral rates: a satisfied customer tells on average three people about the experience
- Stronger competitive advantage: Stand out from other service providers to win over customers
*an average based on historical data from our service industry clients
Measuring across channels
It is more important today than ever to collect feedback across all you channels of interaction. It is therefore more important today to ensure your physical and digital channels are covered. Below are a list of some of the common use cases for the HappyOrNot solution:
Our Smiley Kiosks provide customers with the ability to provide in moment feedback immediately after their experience. Meaning more, real time, accurate feedback when compared to traditional surveys.
Typical uses include dining rooms, washrooms, event exits and retail.
Respondents can provide satisfaction rating, reason for satisfaction rating and a comment.
The devices can be branded to provide a consistent commercial theme.
Offering customers, the ability to provide feedback when delivering services at their sites such as cleaning services, site technicians, food delivery or health services will ensure a consistently high standard or service.
These might be cleaning services, on site technicians, food delivery or health services. Do you collect feedback on these services?
Using our Smiley Wall or QR codes or collecting feedback via your employees device are all simple ways to make sure you measure these experiences and learn from the feedback provided.