With the new quality standards being introduced in July 2019, Coffs Coast Legacy (Legacy) understood the need to become more consumer centric as an organisation. They also wanted to ensure that they implemented a simple yet comprehensive solution that their consumers, family, community and employees would find easy to interact with on a daily basis.
In December 2019, they implemented 7 HappyOrNot devices to measure everything from cleanliness, to retail, to care, to staff well being, to experience and meal satisfaction, to provide an overall dashboard of how Legacy is delivering its services to the consumer.
”We were looking for a simple system that was user friendly but could give us layers of data that we could gain information to make improvements to our systems and processes.” states Shawn Bergquist, CEO/Director of Nursing.
About the customer
Legacy is a charity providing services to Australian families suffering financially and socially after the incapacitation or death of a spouse or parent, during or after their defence force service. At Coffs Coast Legacy we currently care for more than 450 widows and dependants of the 65,000 widow(er)s and 1,800 children and disabled dependants throughout Australia.
Legacy is dedicated to enhancing the lives and opportunities of our families through innovative and practical programs aimed at:
• the protection of individuals and family’s basic needs;
• advocating for their entitlements, rights and benefits;
• assisting families through bereavement; and
• helping people thrive, despite their adversity and loss
Coffs Coast Legacy is also the only Legacy Club with a Residential Aged Care Facility. We provide 49 High Care beds for the Coffs Coast Community. The Home has been in operation since 1975 and have recently undergone a major redevelopment.