insights

Happy Not Happy

Still looking to measure customer satisfaction but struggling to assemble the business case?

When you pull together a business case a couple of key areas are critically important:

The cost of not doing it vs
The benefit’s of doing it

So lets take a look at these and provide some pointers that might help you with the business case of implementing a Customer Experience program.

Still looking to measure customer satisfaction but struggling to assemble the business case? Read More »

How to improve customer satisfaction with HappyOrNot Smiley Faces

How To Improve Customer Satisfaction With HappyOrNot Smiley Faces

In this short video you will see how easy it is to identify a couple of focus hours that will result in improved customer experience at a location level, when using HappyOrNot.

How To Improve Customer Satisfaction With HappyOrNot Smiley Faces Read More »

Employee Insights

Why do our customers use HappyOrNot Smiley Faces for Employee Engagement and Wellbeing, take a look.

HappyOrNot is not just a tool for measuring customer satisfaction, but it is often used by our customers to engage their employees.

Why do our customers use HappyOrNot Smiley Faces for Employee Engagement and Wellbeing, take a look. Read More »

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