Using CX insights to make strategic decisions at Georges River Council – Watch the Video Case Study here

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About Georges River Council

Georges River Council is a local government area in Sydney, Australia dedicated to protect the natural environment, provide vibrant public places, sustain and develop a thriving creative culture, and enable people to move around the area easily. They also want to offer access to a good mix of housing options, create job and business opportunities, and ensure that Council is continually looking for ways to improve their provision of essential services. They aim to be a leading people-focused organisation and continually seek opportunities to learn and grow.


About HappyOrNot

Creator of the globally recognized four Smileys, HappyOrNot enables companies to identify and optimize experiences across all touchpoints through relevant, in-moment feedback data. With the ability to track, validate, and compare ongoing performance, companies are empowered to continuously improve experiences and drive operational success. Founded in 2009, today HappyOrNot serves 4,000 brands across 135 countries, like Elkjøp, Levi’s Stadium, Autogrill, and London Heathrow Airport, and has collected and reported on over 1.5 billion feedback responses. Headquartered in Finland, HappyOrNot also has offices in the U.S. and around the globe, and a reseller network of over 100 companies.


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